Please note that the return authorization (RMA) must be requested within 10 calendar days from the date of delivery and that the shipping cost will only be refunded if the return is a result of our error.
Please read carefully the Terms & Conditions below to determine whether your return is eligible for a refund.

TERMS & CONDITIONS

Returning Steps:
All returns* and exchanges must be requested by e-mail not later than 10 calendar days after receiving the product. The product must be sent back to TopCityStyle.com within 30 days from the date of delivery.

* Please note that this procedure is invalid for volume orders (more than 5 pieces).

RMA (Return Merchandise Authorization)
Contact our Customer Care department by writing an e-mail message to us to request authorization prior to return.

You will receive a Return Merchandise Authorization (RMA) number. Please print the RMA number and affix it to your package. The RMA number must accompany the item(s) being returned and you will also receive all the instructions to quickly return the item.

All returned products must be packaged appropriately and must include the RMA number clearly marked on the outside of the package.

We reserve the right to refuse any return that has not been authorized or has been refused by recipients.

Sometimes the Authorities (Customs, Tax and Revenue office) can ask for additional information or for the duty to be paid before releasing the package. If customers refuse to give the information requested or to pay duty - the package can't be delivered and it will be sent back to our office. In this case the shipping cost and duties will be charged to the customer.

 

VERY IMPORTANT RULES ABOUT RETURN PROCEDURE
Please note that a complete return or exchanges may be asked once and only by following exactly the procedure of returning that the TopCityStyle.com Customer Service gives you by e-mail when you ask for an RMA number.* A little 12% restocking fee on the entire value of the order (item(s) + shipping) will be applied when returning the goods to us.

Customers are responsible for shipping the items back. The shipping cost and duties (if requested) will be paid by TopCityStyle.com only and exclusively when the return is a result of our error. If you received a damaged or wrong merchandise, we advise you to immediately contact our Customer Service within and no later than 5 business days.

No fees are due if the return is caused by a fault on our part (wrong order shipped, etc.).

* Please note that an exchange/return can be just requested once per order.

 

RULES ABOUT GOOD CONDITION
Your purchase is shipped brand new. Items that you return to TopCityStyle.com must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before they can be accepted for a total refund.

The item must be returned in new and unused condition, in the manufacturer boxes and with all paperwork (this includes warranties and authenticity cards). All parts and accessories in the original shipment (including dust bags) must be included to insure full credit. The item/s must be packaged in an appropriate way to prevent any damage.

NOTHING SHOULD BE TAPED ON THE BOX. Do not tape up your shoe box and put an address on it. This will destroy the box and thus will not be accepted back by TopCityStyle.com. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost.

Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress, we ask that you wear stockings or socks, and only wear them on a carpet. If the soles are scuffed from trying the shoes on at a fitting, we cannot take them back.

The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in! This is the best packaging to use for returns.
Shoes or bags that have been dyed are not returnable or exchangeable.

Bags and wallets must have all the tags still attached and have not been used or damaged in any way to receive a refund.

We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can't accept the return.

 

Can I exchange an item?
You can exchange an item sending it back within 30 days from the receiving date. An exchange can be asked only once per item.
We ship the exchange product when the original product is delivered back to TopCityStyle.com.

When can I expect credit?
Refunds are processed after checking returned items integrity and within 5 days from receiving back the item. Credit may take up to 10 days to appear on the statement of your credit card; that depends on the type of the credit card used or on your bank. In some rare cases (if your credit card was not refundable), the refund could be delivered via PayPal "send money".

You will find other informations on the Return Merchandise Authorization Policy reported below.

RETURN MERCHANDISE AUTHORIZATION POLICY

What should I do to send back the defective item?
First, you need to obtain an RMA number. Ask our customer service for an RMA number by writing an e-mail message to us. Once your information has been received, an RMA number will soon be sent back to you by e-mail message.

What information I need to obtain an RMA number?
To obtain an RMA number you must provide the following information located on your shipping invoice: Order number, Order date, your Full Name, Email address, Daytime contact number, Refund method, Item Code Serial No. (If one is written on the invoice). Give a brief and accurate description of the problem.

What if I have just sent back the item without requesting an RMA number?
A correct RMA number must accompany all returned merchandise. Item(s) returned without an RMA number displayed on the outside of the box will not be opened and will be "Returned to Sender" postage due.

What are instructions for the packaging?
When shipping an item back for replacement or return, make sure the RMA number is clearly printed on the box. It is a good idea to write the number on 3 sides of the box. This allows our receiving department to process it faster. When packing an item to ship back, you can use the original shipping package if it’s still in good condition.

Can I exchange an item?
You can exchange an item sending it back within 30 days from the receiving date. An exchange can be asked only once per item.

We ship the exchange product when the original product is delivered back to TopCityStyle.com.

 

When can I expect credit?
Refunds are processed after checking returned items integrity and within 5 days from receiving back the item. Credit may take up to 10 days to appear on the statement of your credit card; that depends on the type of the credit card used or on your bank.

In some rare cases (if your credit card was not refundable), the refund could be delivered via PayPal "send money".

 

What information I need to obtain an RMA number?
To obtain an RMA number you must provide the following information located on your shipping invoice: Order number, Order date, your Full Name, Email address, Daytime contact number, Refund method, Item Code Serial No. (If one is written on the invoice). Give a brief and accurate description of the problem.

What if I have just sent back the item without requesting an RMA number?
A correct RMA number must accompany all returned merchandise. Item(s) returned without an RMA number displayed on the outside of the box will not be opened and will be "Returned to Sender" postage due.

What are instructions for the packaging?
When shipping an item back for replacement or return, make sure the RMA number is clearly printed on the box. It is a good idea to write the number on 3 sides of the box. This allows our receiving department to process it faster. When packing an item to ship back, you can use the original shipping package if it’s still in good condition.